Shipping Policy

At UrbanPotlee, we are committed to delivering your orders safely and promptly. Please review our shipping policy below.

1. Order Processing

• All orders are processed within 1–3 business days after order confirmation and successful payment.

• Orders are not processed, shipped, or delivered on Sundays or public holidays.

• During peak seasons, sales events, or unforeseen circumstances, processing times may be extended.

2. Shipping & Delivery Timeline

• Standard delivery within India generally takes 3–7 business days, depending on the delivery location.

• Deliveries to remote or non-serviceable areas may take longer.

• Delivery timelines are estimates and may vary due to weather conditions, courier delays, government restrictions, or other factors beyond our control.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

• UrbanPotlee may offer free shipping promotions from time to time, subject to specified terms and conditions.

4. Order Tracking

• Once your order has been shipped, a tracking number and shipping details will be shared via email, SMS, or WhatsApp (where applicable).

• Customers can use the tracking information to monitor the status of their shipment.

5. Delivery Attempts

• Our courier partners will make reasonable attempts to deliver the package to the provided shipping address.

• If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, additional shipping charges may apply for re-shipment.

6. Address Accuracy

• Customers are responsible for providing complete and accurate shipping information.

• UrbanPotlee shall not be liable for delays, losses, or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

7. Damaged or Tampered Packages

• If you receive a package that appears damaged, tampered with, or opened, please do not accept the delivery whenever possible.

• Contact our customer support team immediately with photographs of the package and order details for assistance.

8. Delays Beyond Our Control

While we strive to ensure timely delivery, UrbanPotlee shall not be held responsible for delays caused by courier service disruptions, natural disasters, strikes, governmental actions, pandemics, weather conditions, or other events beyond our reasonable control.

9. Contact Us

For any shipping-related queries, please contact our customer support team at:

Email: [urbanpotlee@gmail.com]
Website: www.UrbanPotlee.com

We will be happy to assist you with your order.